Heather Aleinik
About Heather Aleinik
Heather Aleinik serves as the Customer Excellence Lead at WellnessLiving, where she has worked since 2023. She has a diverse background in customer success and recruitment, having held positions at Shopify and the University of Waterloo.
Work at WellnessLiving Systems
Heather Aleinik has served as the Customer Excellence Lead at WellnessLiving since 2023. In this role, she focuses on enhancing customer satisfaction and improving service delivery. Her experience in customer success and technical support contributes to her effectiveness in this position.
Previous Experience in Customer Success
Prior to her current role, Heather worked at Shopify as a Global Customer Success Advisor for five months in 2020. She then advanced to the position of Team Lead (Supervisor) of Technical Merchant Support JSA from 2020 to 2022. During her time at Shopify, she was recognized for her ability to provide technical support and coaching for business growth.
Educational Background
Heather Aleinik studied at the University of Waterloo, where she earned a Bachelor of Arts in Recreation and Leisure Studies with a Tourism Option. Her studies spanned from 2013 to 2020, equipping her with knowledge relevant to her career in customer service and management.
Leadership and Management Experience
Heather has significant leadership experience, having managed a team of over 40 students and 50 employees as the Assistant General Manager of Admissions & Visitor Services at the University of Waterloo from 2015 to 2016. She also worked as a Recreation Supervisor for the Town of Milton from 2014 to 2018, where she further developed her management skills.
Achievements in Workforce Development
In 2023, Heather successfully transformed neurodivergent young adults into top performers, achieving an average job placement rate of four weeks and a minimum annual salary boost of $10,000. This initiative highlights her commitment to workforce development and inclusivity.