Jessica Martinez Sondhi
About Jessica Martinez Sondhi
Jessica Martinez Sondhi is a Technical Account Manager at WellnessLiving, where she has worked since 2024. She has extensive experience in customer success and operations management across various companies, including Fiix by Rockwell Automation and The Athletic Performance Complex.
Work at WellnessLiving Systems
Jessica Martinez Sondhi currently serves as a Technical Account Manager at WellnessLiving. She has been in this role since 2024, contributing to the company's efforts in enhancing customer experience and product adoption. In her position, she focuses on driving product adoption and identifying revenue expansion opportunities within strategic customer portfolios.
Previous Experience in Customer Success Management
Before joining WellnessLiving, Jessica worked at Fiix by Rockwell Automation for three years, from 2021 to 2024, where she held the position of Senior Customer Success Manager - Enterprise. Her earlier roles at Fiix included Customer Success Manager and Implementation Consultant, where she gained extensive experience in delivering customer success through business management software solutions.
Background in Operations Management
Jessica has a background in operations management, having worked as an Operations Manager at The Athletic Performance Complex from 2018 to 2021. In this role, she was responsible for overseeing daily operations and ensuring efficient service delivery in Bolton, Ontario.
Education and Expertise
Jessica studied Digital Communication and Media/Multimedia at Sheridan College from 2012 to 2014. She also holds a Bachelor of Arts degree with a double major in Economics and Communications Culture and Information Technology from the University of Toronto Mississauga, where she studied from 2010 to 2014. Her expertise lies in driving product adoption, increasing customer retention, and managing customer relationships in the SaaS industry.
Diverse Professional Background
In addition to her roles in customer success and operations, Jessica has held various positions across different industries. She worked as a Technical Product Specialist at Trapeze Group from 2014 to 2018, a Customer Service Representative at Scotiabank from 2012 to 2014, and a Sales Associate at Armani Exchange in 2011. She also has experience as a Professional Dancer and Dance Instructor with Shiamak Davar International (Canada) Inc. from 2010 to 2016.