Lorena Pagba
About Lorena Pagba
Lorena Pagba is an Information Technology Specialist with extensive experience in technical support and consulting. She has worked for various companies, including Stream Global Services and Convergys, and has been self-employed as a Virtual Assistant since 2018.
Work at WellnessLiving
Lorena Pagba has been employed at WellnessLiving as an Information Technology Specialist since 2018. In this role, she focuses on improving IT operations and enhancing service delivery. Her responsibilities include conducting systems analysis to identify areas for improvement and recommending changes to policies and procedures. Lorena's work contributes to the overall efficiency and effectiveness of the organization's IT services.
Freelance Virtual Assistant Experience
Since 2018, Lorena Pagba has been self-employed as a Virtual Assistant. In this capacity, she provides a range of administrative and technical support services to various clients. Her freelance work allows her to leverage her IT skills while also engaging in business development and people management. This role complements her technical expertise and enhances her professional portfolio.
Previous Employment History
Before joining WellnessLiving, Lorena Pagba worked at several organizations in various technical roles. She served as a Technical Support Engineer at Stream Global Services for 8 months in 2011. From 2012 to 2016, she worked as a Technical Support Analyst at Convergys for 4 years in the Philippines. Additionally, she was a Consultant at Premier Technology Solutions P/L from 2017 to 2018 for 8 months. These positions provided her with extensive experience in technical support and consulting.
Education and Expertise
Lorena Pagba studied at the Polytechnic University of the Philippines, where she achieved a degree in Information Technology. Her educational background provides a strong foundation for her career in IT. She specializes in areas such as systems analysis, software troubleshooting, and service issue analysis, which are essential for her roles in both her current position and freelance work.
Technical Skills and Contributions
In her professional roles, Lorena Pagba collects, analyzes, and summarizes development and service issues to provide valuable insights. She investigates and identifies software glitches by studying information needs and systems flow. Her analytical skills enable her to recommend effective solutions that enhance operational efficiency and improve service delivery.