Muhammad Shoaib Umar
About Muhammad Shoaib Umar
Muhammad Shoaib Umar is a Customer Success Specialist at WellnessLiving in Canada, where he has worked since 2020. He possesses skills in operations management, coaching, and strategic planning, contributing to effective customer relationship management and team development.
Work at WellnessLiving Systems
Muhammad Shoaib Umar has been employed at WellnessLiving as a Customer Success Specialist since 2020. In this role, he focuses on enhancing customer satisfaction and streamlining processes within customer service. His responsibilities include managing customer relationships and ensuring that clients receive the support they need to maximize their use of the company's services. His experience in operations management aids in improving service delivery and efficiency.
Previous Experience at WISSEN GROUP
Prior to his current position, Muhammad Shoaib Umar worked at WISSEN GROUP (The Knowledge Window) as Manager of Business Development from 2019 to 2020. During his eight-month tenure, he was involved in developing strategies to enhance business growth and customer engagement. His role required him to leverage his skills in strategic planning and business development to meet organizational goals.
Education and Expertise
Muhammad Shoaib Umar earned a Master of Business Administration (MBA) with a focus on Logistics, Materials, and Supply Chain Management from Foundation University in Pakistan. His studies spanned from 2016 to 2020. This educational background provides him with a solid foundation in strategic planning and business development, which are essential for his role in customer success.
Skills in Customer Relationship Management
Muhammad Shoaib Umar possesses a range of skills that enhance his effectiveness as a Customer Success Specialist. His expertise in operations management allows him to streamline processes, while his experience in coaching and mentoring supports team development. Additionally, he demonstrates strong analytical thinking and active listening skills, which are crucial for understanding and addressing customer needs. His background in conflict resolution further aids in managing customer disputes and improving overall satisfaction.