Naz Haque
About Naz Haque
Naz Haque is an Account Manager at WellnessLiving in Canada, where he has worked since 2022. He has a background in customer success and technical support, having held previous roles at Jobber and ecobee, and holds a Bachelor's degree in Business from Ryerson University.
Work at WellnessLiving Systems
Naz Haque has been serving as an Account Manager at WellnessLiving since 2022. In this role, he is responsible for managing client relationships and ensuring customer satisfaction. His focus is on understanding client needs and providing tailored solutions to enhance their experience with the company's services.
Previous Experience at Jobber
Prior to joining WellnessLiving, Naz worked as a Customer Success Manager at Jobber from 2020 to 2022. During his tenure, he implemented customer-centric processes that optimized internal workflows. This initiative improved the efficiency of Support teams in assisting customers, contributing to a better overall customer experience.
Technical Support Leadership at ecobee
Naz served as the Technical Support Team Lead at ecobee from 2018 to 2020. In this position, he facilitated communication between Product and Support teams by managing escalations and addressing technical gaps. His role was pivotal in ensuring that customer issues were resolved effectively and efficiently.
Educational Background at Ryerson University
Naz Haque earned a Bachelor's degree in Business, Management, Marketing, and Related Support Services from Ryerson University, studying from 2012 to 2016. This educational background provided him with a solid foundation in business principles, which he applies in his professional roles.
Contributions to Product Development
In his previous roles, Naz played a key role in assessing and approving feature requests on community forums. He ensured that customer feedback was effectively communicated to Product teams, facilitating improvements based on user input and enhancing product offerings.