Nosheen Peter
About Nosheen Peter
Nosheen Peter is a Sr. Customer Solutions Specialist at WellnessLiving, with a background in biology and extensive experience in customer support and compliance. She has worked in various roles across multiple organizations in Pakistan, including teaching, human resources, and medical technology.
Work at WellnessLiving Systems
Nosheen Peter currently serves as a Senior Customer Solutions Specialist at WellnessLiving, a position she has held since 2024. In this role, she is responsible for managing customer inquiries and concerns, acting as the primary point of contact for clients. She provides training calls to customers requiring additional support and schedules follow-ups to ensure issue resolution. Nosheen effectively communicates product features and benefits, guiding customers on how to utilize products and services effectively. Her experience includes handling escalated customer issues and coordinating across departments to expedite resolution processes.
Previous Experience in Customer Solutions
Before her current role, Nosheen worked as a Customer Solutions Specialist at WellnessLiving from 2022 to 2024. During this time, she developed skills in customer relationship management and issue resolution. Her previous positions also include working as a Compliance Executive and Human Resources Assistant at DRS DataTech in 2022. In these roles, she gained experience in compliance and human resources, contributing to her overall expertise in customer service and operational support.
Educational Background
Nosheen Peter holds a Master of Philosophy (MPhil) in Environmental Microbiology from Quaid-i-Azam University, which she completed from 2017 to 2019. Prior to this, she earned a Master's degree in Microbiology from the same institution between 2014 and 2016. Her undergraduate studies were completed at Viqar Un Nisa College, where she obtained a Bachelor's degree in Zoology, Botany, and Applied Psychology from 2011 to 2013. This strong educational foundation in the sciences supports her analytical skills in her professional roles.
Early Career and Teaching Experience
Nosheen began her career in education, working as a Biology teacher at Saint Mary's Academy in Rawalpindi for a brief period in 2018. This teaching role provided her with foundational experience in communication and instructional skills. Additionally, she has worked in various capacities, including as a Microbiology Medical Technician at Islamabad Diagnostic Centre and a Transcriptionist at Touchstone Communications PK, further diversifying her professional experience.
Skills in Customer Relationship Management
Nosheen has developed significant skills in customer relationship management throughout her career. She effectively communicates with customers to gather feedback and ensure satisfaction. Her experience with Zoho CRM allows her to manage customer relationships and data efficiently. Nosheen's ability to coordinate across departments enhances her effectiveness in resolving customer issues and improving overall service delivery.