Nyall Prospere
About Nyall Prospere
Nyall Prospere serves as a Senior Onboarding Specialist at WellnessLiving in Toronto, Ontario, where he has worked since 2022. He has a diverse background in customer experience and client success, with previous roles at Phreesia and Avanti Computer Systems.
Work at WellnessLiving Systems
Nyall Prospere serves as a Senior Onboarding Specialist at WellnessLiving, a position he has held since 2022. In this role, he collaborates with sales, product, and technical teams to gather feedback on customer expectations and satisfaction. He oversees onboarding-related activities, including merchant processing setup and app and website development. Prospere also facilitates personalized virtual product training tailored to the unique business needs of each client.
Previous Experience in Client Success
Before joining WellnessLiving, Prospere worked at Phreesia as a Senior Client Success Associate from 2021 to 2022. His responsibilities included ensuring client satisfaction and success during their engagement with the company. Prior to that, he was a Customer Experience Specialist at Avanti Computer Systems, a Ricoh Company, from 2019 to 2021, where he focused on enhancing customer interactions and experiences.
Background in Sales and Customer Service
Nyall Prospere has a diverse background in sales and customer service. He worked as a Sales Engineer at Refined Data Solutions Inc. from 2017 to 2018 and previously held the position of Customer Service & Inside Sales at the same company for three months in 2017. His early career included roles at Enterprise Rent-A-Car, where he served as a Management Trainee and Senior Customer Service Representative from 2015 to 2016.
Education and Expertise
Prospere studied at the University of Toronto, where he earned a Bachelor’s Degree in Biology and Psychology from 2010 to 2016. His educational background provides him with a deeper understanding of the health and wellness industry, which informs his work in onboarding and customer success.
Experience in the Entertainment Industry
Nyall Prospere began his career at Canada's Wonderland, where he worked as a Ride Operator from 2012 to 2015. This role contributed to his early experience in customer service and operational management within a high-paced environment.