Peter Doucas
About Peter Doucas
Peter Doucas serves as the Onboarding Manager at WellnessLiving in Richmond Hill, Ontario, where he has worked since 2017. With a background in IT support and project management at IBM, he specializes in process improvement, risk mitigation, and customer retention strategies.
Work at WellnessLiving Systems
Peter Doucas has served as the Onboarding Manager at WellnessLiving since 2017. In this role, he is responsible for overseeing the onboarding process for new clients, ensuring a smooth transition to the company's services. His position is based in Richmond Hill, Ontario, Canada. Doucas applies his extensive experience in IT support and managed service delivery to enhance customer satisfaction and retention. He focuses on developing strategies that support new products and services, contributing to the overall success of the organization.
Previous Experience at IBM
Before joining WellnessLiving, Peter Doucas worked at IBM for eight years. He held two key positions: Service Desk Engineer from 2008 to 2012 and Lead Project Manager from 2012 to 2016. In these roles, he gained valuable experience in IT support and project management, which he utilizes in his current position. His tenure at IBM provided him with a strong foundation in managing technical projects and delivering effective IT solutions.
Education and Expertise
Peter Doucas studied at Seneca College of Applied Arts and Technology, where he gained foundational knowledge relevant to his career. He possesses extensive expertise in risk mitigation and change management, particularly within ITIL frameworks. Doucas is skilled in process architecture and continual improvement, employing Lean methodologies to enhance operational efficiency. His broad working knowledge includes various software, hardware, mobile, and CRM tools, which he leverages to provide effective solutions in his roles.
Skills in IT Support and Project Management
Peter Doucas specializes in identifying root causes of issues and translating developed processes into positive outcomes. He has experience in strategic and operational planning, as well as executing road map strategies. His skills extend to conducting analyst training on various CRM platforms, including Zoho, Salesforce, Jira, and SharePoint. Doucas also develops customer retention strategies and provides leadership in technical delivery and implementation, ensuring that clients receive the support they need.
Industry Experience
Peter Doucas has extensive experience in the banking industry and software/tech start-ups, where he has provided IT support in managed service delivery environments. This background has equipped him with a deep understanding of the unique challenges and requirements within these sectors. His ability to deliver effective solutions and manage projects has made him a valuable asset in any organization he has been part of.