Usman Zafar
About Usman Zafar
Usman Zafar is a Customer Service Team Lead at WellnessLiving in Pakistan, with a background in computer science and extensive experience in customer service and project management. He has worked in various roles, including as a Web Data Extraction Analyst and a freelance contractor, and is currently pursuing further studies in Routing and Switching.
Work at WellnessLiving Systems
Usman Zafar has been serving as the Customer Service Team Lead at WellnessLiving since 2019. In this role, he oversees customer service operations, ensuring that client inquiries are addressed effectively. His leadership contributes to maintaining high standards of customer satisfaction within the organization. His tenure at WellnessLiving spans five years, during which he has developed a comprehensive understanding of customer service dynamics in the wellness industry.
Education and Expertise
Usman Zafar has a diverse educational background. He earned a Bachelor of Science (B.Sc.) in Computer Science from Virtual University of Pakistan, studying from 2012 to 2014. He also studied Network and its Deployment at E-Learning ASP-AID.org, achieving certification in 2015. Currently, he is pursuing a CCNA certification in Routing and Switching at Comsats Institute of Information Technology, which he began in 2015. His education equips him with a solid foundation in IT and networking.
Background in Customer Service and Data Analysis
Prior to his current role, Usman Zafar worked at DataSeed BPO as a Web Data Extraction Analyst from 2014 to 2016. This position provided him with experience in data analysis and customer interactions. Additionally, he worked as a freelance contractor from 2015 to 2019, completing over 16 projects independently. This freelance experience highlights his ability to manage projects and deliver results in various capacities.
Technical Proficiency and Project Management
Usman Zafar possesses hands-on knowledge of IT, security, and surveillance equipment, indicating technical proficiency in these areas. His experience as a contractor involved managing multiple projects, showcasing his capability to deliver outcomes independently. His strong vendor relations and connections with prospective clients further demonstrate his networking skills and ability to foster professional relationships.
Early Education and Academic Foundation
Usman Zafar completed his early education at F.G. Fazaia Secondary School Jinnah Camp Rawalpindi, where he achieved a Secondary School Certificate in General Science from 2007 to 2009. He then attended Sir Syed Science College for Boys Rawalpindi, earning a Higher Secondary School Certificate in Pre-Engineering from 2009 to 2011. This foundational education laid the groundwork for his subsequent studies in computer science and networking.