Jenn Polanco
About Jenn Polanco
Jenn Polanco is a Customer Success Representative at WellSaid Labs, where she has worked since 2021. With a background in management and client support, she has held various roles in the Greater New York City Area before relocating to Seattle.
Current Role at WellSaid Labs
Jenn Polanco serves as a Customer Success Representative at WellSaid Labs, a position she has held since 2021. Based in Seattle, Washington, she works remotely and collaborates with a diverse team across the United States. In her role, she focuses on supporting customers and enhancing their experience with the company's products. Jenn values the supportive and impactful work environment at WellSaid Labs, appreciating the opportunity to learn and collaborate with innovative teammates.
Previous Experience in Customer Support
Prior to her current role, Jenn Polanco gained extensive experience in customer support. She worked at Yext as a Client Support Specialist for Small and Medium Businesses in 2017, followed by a position as an Enterprise Client Support Specialist in White Glove Services from 2017 to 2019. Her experience at Yext equipped her with skills in managing client relationships and providing tailored support to meet customer needs.
Management Experience at Iowa Sports Management
Jenn Polanco held multiple management roles at Iowa Sports Management. She served as Co-Manager at Tribeca Park Swim and Health Club from 2009 to 2015 for six years, and as General Manager at Rector Place Swim and Health Club from 2012 to 2015 for three years. These positions provided her with valuable leadership experience in the health and wellness sector within the Greater New York City Area.
Educational Background in Psychology
Jenn Polanco studied at City University of New York-Hunter College, where she earned a Bachelor of Arts (BA) degree in Psychology. Her academic background contributes to her understanding of customer behavior and enhances her ability to connect with clients in her professional roles.