Amber Heaberlin
About Amber Heaberlin
Amber Heaberlin is a Customer Support Manager at The Wendy's Company, with extensive experience in customer support operations and management. She has held various managerial roles in the food industry and holds an MBA from Ohio Dominican University.
Current Role at Wendy's
Amber Heaberlin currently serves as a Customer Support Manager (CSM) at The Wendy's Company. She has held this position since 2018, contributing to the management of customer support operations. Her role involves interacting with a diverse customer base, ensuring effective communication and support. She operates from the company's headquarters located at 1 Dave Thomas Blvd.
Previous Experience at Wendy's
Amber Heaberlin has a significant history with The Wendy's Company, having worked in various roles. From 2015 to 2018, she was a District Manager, overseeing multiple locations. Prior to that, she served as a Phase II Training Manager from 1995 to 2006, where she was responsible for training and developing staff across the organization.
Experience at Chipotle Mexican Grill
Amber Heaberlin worked at Chipotle Mexican Grill from 2006 to 2011 as an R2, where she gained valuable experience in the fast-casual dining sector. This role contributed to her understanding of customer service and operational management within the food industry.
Background in Management at Yum! Brands
From 2011 to 2015, Amber Heaberlin was employed as an Area Manager at Yum! Brands. In this capacity, she managed multiple restaurant locations, focusing on operational efficiency and customer satisfaction. This role further developed her leadership skills and her ability to manage diverse teams.
Educational Qualifications
Amber Heaberlin holds a Master of Business Administration (MBA) with a focus on Business Leadership from Ohio Dominican University, which she completed from 2018 to 2020. She also earned a Bachelor of Science (BS) in Business Administration and Management from the same institution, studying from 1998 to 2005. Her foundational education includes a diploma from St. Peter's High School in Mansfield, OH, completed in 1998.