Amit Khapra
About Amit Khapra
Amit Khapra is an Operations Manager at The Wendy's Company, where he has worked since 2018. He has extensive experience in the food service industry, having previously held management positions at McDonald's and Domino's Pizza, and holds a Bachelor's degree in Hotel Management and an MBA in Human Resources Management.
Current Role at The Wendy's Company
Amit Khapra currently serves as the Operations Manager at The Wendy's Company in New Delhi, Delhi, India. He has held this position since 2018, overseeing various operational aspects of the restaurant chain. His role involves managing daily operations, ensuring compliance with company standards, and implementing strategies to enhance efficiency and customer satisfaction.
Previous Experience at Wendy's
From 2015 to 2018, Amit worked as the Restaurant General Manager at The Wendy's Company in Gurgaon, India. During his tenure, he played a key role in the successful launch of a new menu item, which became a top seller within the first quarter. He also implemented strategic operational changes that significantly improved customer satisfaction scores.
Experience at McDonald's
Amit Khapra has extensive experience in the fast-food industry, having worked at McDonald's as a Restaurant Manager from 2010 to 2015. His responsibilities included managing restaurant operations, staff training, and customer service. This experience contributed to his operational expertise in the food services sector.
Education and Expertise
Amit holds a Bachelor of Hotel Management from the University of Rajasthan, where he studied Restaurant/Food Services Management from 2004 to 2008. He furthered his education with a Master of Business Administration (M.B.A.) in Human Resources Management from IGNOU, completed between 2010 and 2012. His educational background supports his expertise in operations management and human resources within the hospitality industry.
Professional Development Initiatives
At Wendy's, Amit developed a comprehensive training program for new hires, which enhanced employee retention rates. He also led workshops on negotiation and budgeting for mid-level managers, contributing to improved financial management across the branches. Additionally, he led a cross-functional team to optimize supply chain processes, achieving a 15% reduction in operational costs.