Barckley Toole
About Barckley Toole
Barckley Toole serves as the Director of IT Support & Services at The Wendy's Company, where he emphasizes integrating customer experience into IT operations. He has held various leadership roles in IT support and service management across notable companies, including The Coca-Cola Company and Travelport.
Current Role at Wendy's
Barckley Toole serves as the Director of IT Support & Services at The Wendy's Company, a position he has held since 2023. In this role, he focuses on enhancing IT operations and service delivery within the organization. His responsibilities include leveraging data analytics and innovation to improve key performance indicators (KPIs) while also reducing operational costs. Toole emphasizes the importance of technology adoption to enhance collaboration and productivity among teams.
Previous Experience at Coca-Cola
From 2013 to 2017, Barckley Toole worked at The Coca-Cola Company as the Director of the Global Support Center. During his four years in this role, he was based in the Greater Atlanta Area. Toole's work involved integrating customer experience into IT operations, a focus that contributed to improved service delivery within the organization.
Experience at RaceTrac
Barckley Toole was employed at RaceTrac from 2021 to 2023 as the Senior Manager of Back Office Technology. Over the course of two years in Atlanta, Georgia, he managed technology operations that supported back-office functions. His role involved ensuring that technology solutions effectively supported the company's operational needs.
Role at Travelport
Toole held the position of Director of End User Services at Travelport from 2018 to 2020. During his two-year tenure in the Greater Atlanta Area, he focused on enhancing the user experience for employees through improved IT services. His work contributed to the overall effectiveness of the company's IT support structure.
Education and Expertise
Barckley Toole earned a Bachelor of Business Administration (BBA) degree in Decision Science from Georgia State University. His educational background supports his expertise in service management operations, data analytics, and technology integration. Toole combines operations management with relationship management and sales to drive sustained business improvements.