Charles R.
About Charles R.
Charles R. is a Senior Application Engineer at The Wendy's Company, where he has significantly contributed to the deployment of Puppet for configuration management. With a background in technical support and application engineering, he focuses on standardizing software environments and enhancing restaurant operations.
Work at Wendy's
Charles R. has held multiple positions at The Wendy's Company, contributing to various aspects of technology and support. He started as a Technical Support Agent from 2015 to 2016, where he provided assistance to users. He then served as a Specialist from 2016 to 2019, focusing on specific technical needs. From 2019 to 2021, he worked as an Application Engineer - Aloha SWAT, where he played a role in enhancing the Aloha software stack. Currently, he is a Senior Application Engineer since 2021, where he is involved in deploying Puppet for configuration management and software deployment in Wendy's restaurants.
Education and Expertise
Charles R. studied at Otterbein University, where he earned a Bachelor of Science degree in Biochemistry from 2008 to 2011. He also attended Columbus State Community College from 2006 to 2008, focusing on General studies. During his time at Otterbein University, he worked as a Tutor and Teaching Assistant from 2010 to 2011, gaining experience in educational support. His educational background provides a foundation for his technical expertise in application engineering and software deployment.
Background
Before joining The Wendy's Company, Charles R. worked at Apex Systems as a Helpdesk Analyst from 2013 to 2015, where he supported Wendy's International. His career at Wendy's began in 2015, and he has since progressed through various roles, demonstrating a commitment to improving restaurant operations through technology. His experience spans technical support, application engineering, and project implementation.
Achievements
In his current role as Senior Application Engineer, Charles R. has played a key role in deploying Puppet for configuration management and software deployment in Wendy's restaurants. He focuses on standardizing the Aloha software environment and implementing updates from NCR to enhance restaurant operations. His collaborative efforts with internal and external teams have facilitated the integration of third-party tools into the Aloha software stack, contributing to improved operational efficiency.