Francisco Ayala
About Francisco Ayala
Francisco Ayala is a bilingual Customer Care Advocate currently employed at The Wendy's Company and a Human Resources Generalist at Air Waves, both in Ohio. He has a background in business administration and human resources, with a focus on diversity in recruiting and expertise in social media marketing.
Current Position at Wendy's
Francisco Ayala serves as a Customer Care Advocate-Bilingual at The Wendy's Company since 2020. He is based in Dublin, Ohio, where he has focused on providing customer support in both English and Spanish. His role involves addressing customer inquiries and concerns, ensuring a positive experience for diverse clientele.
Work Experience in Human Resources
Ayala has extensive experience in human resources, currently working as a Human Resources Generalist at Air Waves since 2020. His previous roles include serving as a Bilingual HR/Recruiter at Grass Groomers Inc and a Bilingual Recruiter/HR Generalist at JSJ Staffing. His background includes a strong emphasis on diversity in strategic recruiting and planning.
Educational Background
Francisco Ayala holds a Bachelor of Business Administration (BBA) from Franklin University, where he studied from 1989 to 1992. He also earned a Master of Business Administration (MBA) from Pontificia Universidad Católica de Puerto Rico, completing his studies from 2010 to 2013. His education has equipped him with a solid foundation in business and human resources.
Professional Skills and Expertise
Ayala possesses expertise in social media marketing as part of his HR functions. He utilizes his bilingual communication skills effectively in professional settings, enhancing his ability to connect with a diverse range of individuals. His leadership and relationship-building skills are evident in his various HR roles.
Previous Work Experience
Prior to his current roles, Ayala worked in various positions that contributed to his professional development. He served as a Customer Care Advocate-Bilingual at The Wendy's Company in 2018 for 10 months and as Ophthalmic Surgical Sales at PAUL'S OPHTHALMICS CORP in 2017. His diverse work history spans multiple industries, showcasing his adaptability.