Jeel Gandhi
About Jeel Gandhi
Jeel Gandhi serves as the Customer Service Manager at The Wendy's Company, where he has worked since 2016. He oversees staff activities, conducts health and safety audits, and ensures food quality while providing excellent customer service.
Work at Wendy's
Jeel Gandhi has been employed at The Wendy's Company as a Customer Service Manager since 2016. In this role, he is responsible for managing daily operations, which includes planning, organizing, directing, controlling, and evaluating activities. He supervises and coordinates staff activities, sets work schedules, and monitors performance. Jeel conducts monthly and quarterly health and safety audits to ensure compliance with Wendy's standards. His responsibilities also include auditing stock deliveries for quality and safety, ensuring proper food handling, and managing staff recruitment and training.
Education and Expertise
Jeel Gandhi studied at Seneca College, where he pursued a program in Biotechnology. He completed his studies and earned an Advanced Diploma from 2016 to 2019. This educational background provides him with a strong foundation in scientific principles, which he applies in his role at Wendy's, particularly in ensuring food safety and quality.
Background
Jeel Gandhi has accumulated eight years of experience in the fast-food industry, specifically in customer service management. His role at Wendy's involves a focus on food safety, quality assurance, and staff management. He is based at the location on 2151 Steeles Avenue West, where he applies his expertise to enhance operational efficiency and customer satisfaction.
Responsibilities in Customer Service Management
In his capacity as Customer Service Manager, Jeel Gandhi is tasked with several key responsibilities. He audits stock deliveries to check for expiry dates, cracks, or leakage in boxes, and ensures proper placement to avoid cross-contamination. He also monitors food quality by overseeing holding times and coordinating with pest control services. Additionally, he utilizes his product knowledge to enhance customer service and support promotional activities.