Jessica Gutierrez
About Jessica Gutierrez
Jessica Gutierrez is a Senior Customer Care Advocate for Social & Digital Media at The Wendy's Company, where she has worked since 2019. She holds a Bachelor of Arts in Sociology from California State University-San Bernardino and a Master of Arts in Communications from Southern New Hampshire University.
Current Role at Wendy's
Jessica Gutierrez serves as a Senior Customer Care Advocate in the Social & Digital Media department at The Wendy's Company. She has held this position since 2019, contributing to customer support and engagement through various digital platforms. Her role involves addressing customer inquiries and enhancing the overall customer experience, utilizing her skills in communication and social media.
Education and Expertise
Jessica Gutierrez earned her Bachelor of Arts in Sociology from California State University-San Bernardino, completing her studies from 2015 to 2019. She furthered her education by obtaining a Master of Arts in Communications with a focus on New Media & Marketing from Southern New Hampshire University in 2021. This academic background supports her expertise in customer care and digital communication.
Previous Experience at Wendy's
Before her current role, Jessica Gutierrez worked as a Crew Member at The Wendy's Company from 2015 to 2018 in Highland, California. This position provided her with foundational experience in customer service and operations within the fast-food industry, which she later built upon in her current advocacy role.
Experience at Bath & Body Works
Jessica Gutierrez worked as a Sales Floor Associate at Bath & Body Works from 2018 to 2021 in Hilliard, Ohio. In this role, she gained valuable experience in sales and customer interaction, further enhancing her skill set in customer care and retail operations.
Career Development and Relocation
Jessica Gutierrez relocated from California to the Columbus area to pursue further education and career opportunities. This move facilitated her professional growth and allowed her to balance full-time work while completing her master's degree, demonstrating her commitment to both her education and career advancement.