John Chapman
About John Chapman
John Chapman is a Field Training Manager at The Wendy's Company, where he has worked since 2019. He has extensive experience in training and management roles across various companies, including IKEA Group and Yum! Brands.
Current Role at Wendy's
John Chapman serves as the Field Training Manager at The Wendy's Company since 2019. In this role, he is responsible for overseeing the training and development of field staff. His focus includes implementing training programs that enhance operational efficiency and improve service quality across multiple locations. He has contributed to the onboarding and development of new managers, ensuring they are equipped with the necessary skills to succeed in their roles.
Previous Experience in the Food Industry
Prior to his current position, John Chapman held various roles within The Wendy's Company and other notable organizations. He worked as a Field Support Manager from 2017 to 2019 and as a District Manager at Yum! Brands from 2009 to 2012. His experience also includes serving as a Multi-Concept Training Store Manager at Yum! Brands from 2001 to 2007 and as a District Manager at Church's Chicken from 2015 to 2017. This extensive background in the food industry has provided him with a comprehensive understanding of restaurant operations and training.
Education and Training Background
John Chapman has a solid educational foundation that supports his career in management and training. He studied at Chandler-Gilbert Community College, where he earned an Associate of Art/Transfer Partnership Degree from 1996 to 1999. He then attended Arizona State University, achieving a Bachelor of Science degree from 1999 to 2001. His early education was completed at Valley Christian High School, where he graduated in 1996.
Achievements in Training and Development
Throughout his career, John Chapman has made significant contributions to training and development in the food service industry. He developed a management-training curriculum at KFC that enhanced the training of restaurant management staff across the nation. He has achieved high customer service scores, with a 90% satisfaction rate in various service aspects. Additionally, he has been responsible for the regional training program for over 100 new managers and has certified and developed more than 50 training store managers.
Leadership and Mentoring Roles
John Chapman has demonstrated strong leadership and mentoring capabilities in his roles. He has led regional training on new concepts and product rollouts, ensuring that teams are well-prepared for changes in the market. He has also mentored restaurant management teams to address product, labor, and customer service challenges, contributing positively to the company's profitability. His collaborative approach with peer multi-unit managers has helped establish best practices and identify training gaps.