John L. Hillier
About John L. Hillier
John L. Hillier is a Customer Service Representative at The Wendy's Company in Halifax, Nova Scotia, with a background in criminology and psychology. He possesses skills in conflict resolution and critical thinking, and has experience in both customer service and the restaurant industry.
Work at Wendy's
John L. Hillier has been employed as a Customer Service Representative at The Wendy's Company since 2019. His role involves interacting with customers, addressing inquiries, and resolving issues to enhance customer satisfaction. His experience in this position spans five years, during which he has developed strong skills in conflict resolution and critical thinking, essential for effective customer service.
Previous Employment Experience
Before joining The Wendy's Company, John worked at Concentrix as a Customer Service Representative from 2017 to 2019. His responsibilities included managing customer interactions and providing support. Additionally, he completed an internship at Steele Auto Group in 2016, where he gained practical experience in a professional setting for four months.
Education and Expertise
John L. Hillier studied at Saint Mary's University, where he pursued a Bachelor of Arts in Criminology and a Bachelor of Applied Science in Psychology, both completed in 2023. He also earned a Certificate in Forensic Science from the same institution. His academic background equips him with a diverse skill set applicable in various fields, including criminology and customer service.
Technical Skills and Certifications
John possesses a certification in forensic science from Saint Mary's University, which complements his studies in criminology and psychology. He has also completed a program in Information Technology at Nova Scotia Community College from 2015 to 2017. His proficiency in Microsoft Office enhances his ability to perform academic and professional tasks efficiently.
Customer Service Skills
John has a demonstrated history of working in the restaurant industry, which has significantly honed his customer service skills. His experience in various customer-facing roles has equipped him with the ability to handle conflicts and think critically, making him effective in addressing customer needs and improving their experience.