Kriss Eglitis
About Kriss Eglitis
Kriss Eglitis is the Manager of Wendy's Technology Support, with over 15 years of experience in contact center operations across various industries. He has a background in operations and project management, having previously worked at Express Scripts and Chase, and he specializes in process improvement and employee engagement.
Current Role at Wendy's
Kriss Eglitis serves as the Manager of Technology Support at The Wendy's Company. He has held this position since 2017, contributing to the company's operational efficiency in the Columbus, Ohio Area. His role involves overseeing technology support services, focusing on continuous process improvement to enhance service delivery and reduce costs.
Previous Experience at Express Scripts
Prior to his current role, Eglitis worked at Express Scripts from 2010 to 2017. He initially served as a Project Manager for two years, followed by a five-year tenure as Operations Manager in Customer Service. His responsibilities included managing customer service operations and implementing strategies to improve service quality.
Background in Customer Service Management
Eglitis has extensive experience in customer service management, having worked at Chase from 2005 to 2010 as Service to Sales Management. He also held a managerial position at Enterprise Rent-A-Car from 2002 to 2005. His background includes over 15 years in contact center operations across various industries, including financial services and healthcare.
Education and Academic Background
Kriss Eglitis studied at George Mason University from 1995 to 1999, where he completed his degree. His academic background laid the foundation for his career in management and operations, further enhanced by practical experience in roles such as Event Operations Manager at George Mason University Athletics from 1999 to 2001.
Specialization and Skills
Eglitis specializes in creating company cultures that engage employees and improve performance. He possesses coaching and mentoring skills that contribute to developing strong leaders and a deep succession plan within organizations. His hands-on experience also includes designing memorable customer experiences, which is essential in his current role.