Mark Caserta
About Mark Caserta
Mark Caserta is an editor and field training manager based in Huntington, West Virginia. He has over 20 years of experience in opinion journalism and training management, while also holding a degree in Biology from Marshall University.
Work at Wendy's
Mark Caserta has been employed at The Wendy's Company since 2000, serving as a Field Training Manager for 24 years in the Huntington, West Virginia Area. In this role, he schedules and facilitates restaurant training sessions and certifications, ensuring that staff are well-prepared to deliver quality service. He builds partnering relationships with Division Vice-Presidents, Field Marketing Consultants, Franchise Owners, and various management levels to support the growth of the Wendy's brand. Additionally, he manages an assigned budget, tracks variances, and communicates regularly with a Customer Experience Director through a Business Review process.
Current Editorial Role
Mark Caserta has held the position of Editor at Freestatepatriot since 2004, contributing to the publication for 20 years. His editorial work involves overseeing content and ensuring that it meets the publication's standards. He also serves as an Opinion Editor at Journalist, where he has been working since 2004. His dual roles in editorial positions reflect his commitment to providing insightful commentary and analysis on various topics.
Education and Expertise
Mark Caserta studied at Marshall University, where he achieved a degree in Biology/Biological Sciences, General, from 1978 to 1981. His educational background provides him with a solid foundation in biological sciences, which may inform his analytical skills in both his editorial and training roles. This academic experience contributes to his ability to engage with complex subjects in his writing and training sessions.
Training and Evaluation Initiatives
In his role at The Wendy's Company, Mark Caserta supports multiple franchisees in the Baltimore and Atlanta Divisions by planning and executing over 3,500 annual Customer Evaluations and Facility Assessment Reports. He provides immediate coaching and feedback to teams across the country following these evaluations, which helps maintain high standards of service and operational efficiency within the franchise network.