Mark Harmon
About Mark Harmon
Mark Harmon is an International Business Manager Technology at The Wendy's Company, with a background in IT service delivery and operations management. He has held various leadership roles in notable companies, including ITSO Ltd and Betway Group, and possesses expertise in continuous improvement and change management.
Work at Wendy's
Mark Harmon has been serving as the International Business Manager Technology at The Wendy's Company since 2021. In this role, he focuses on aligning technology initiatives with the company's international business strategies. His responsibilities include overseeing IT operations and ensuring that technology solutions meet the needs of the organization. He has been instrumental in driving strategic initiatives that enhance operational efficiency and support corporate goals.
Previous Experience in IT Service Delivery
Prior to his current role, Mark Harmon held several positions in IT service delivery. He worked at ITSO Ltd as Head of Service Delivery from 2018 to 2019, managing service operations in Milton Keynes. Before that, he was with Betway Group as Head Of Service Delivery from 2016 to 2018 in London. His extensive experience in service delivery includes a significant tenure at News UK, where he held multiple roles including Desktop/Helpdesk Lead, Application Support Lead, and Service Operations Manager from 2000 to 2016.
Education and Expertise
Mark Harmon studied at Rickmansworth School. He possesses expertise in IT Operations Management, Continuous Improvement, Change Management, Prince2 Methodology, and ITIL Processes. His knowledge in these areas supports his ability to create and execute visions for IT service delivery that align with corporate business strategies.
Stakeholder Relationship Management
Mark Harmon is known for cultivating exceptional stakeholder relationships. He is recognized as a trusted partner to C-level leadership, where he identifies opportunities for major savings and process improvements. His commitment to meeting stakeholder needs and expectations is evident in his approach to decision-making and strategic initiatives.