Matthew Daly
About Matthew Daly
Matthew Daly serves as a Franchise Operations Coach at The Wendy's Company, where he provides strategic brand insights to support market growth. With over 26 years of experience at Wendy's, he has held various roles, including District Manager and Customer Support Manager, primarily in the Greater Philadelphia Area.
Franchise Operations Coach Role
Matthew Daly serves as a Franchise Operations Coach at The Wendy's Company, a position he has held since 2020. In this role, he supports market growth by providing strategic brand insights that influence the development of local plans. He leads and drives operational performance within designated market areas (DMAs) and partners with franchisees to assess operational execution. His focus is on resolving issues that enhance customer satisfaction.
Experience at The Wendy's Company
Matthew Daly has extensive experience at The Wendy's Company, having worked there for over 26 years. He began his tenure as a District Manager from 1993 to 2019 in the Greater Philadelphia Area. Following this role, he served as a Customer Support Manager for eight months in 2019, and then as a Field Training Manager for ten months in 2020. His earlier roles included Division Training Instructor at the Wendy's Management Institute from 2001 to 2003 and Regional Expert from 2003 to 2005.
Leadership and Operational Performance
In his current role as Franchise Operations Coach, Matthew Daly emphasizes leadership and operational performance. He collaborates closely with franchisees to ensure effective operational execution. His efforts are directed towards resolving issues that may arise, thereby improving overall customer satisfaction and operational efficiency within the market.
Background in Training and Development
Matthew Daly has a background in training and development within The Wendy's Company. His role as Division Training Instructor at the Wendy's Management Institute involved educating staff and enhancing operational knowledge. Additionally, his experience as a Field Training Manager allowed him to further develop training programs aimed at improving franchise operations.