Mercy Ajala
About Mercy Ajala
Mercy Ajala is a Customer Service Manager with extensive experience in customer relations and event management. She holds an Associate of Science degree in Pre-Aviation from City Colleges of Chicago-Malcolm X College and has worked in various roles, including internships at TransUnion and Tuskegee NEXT Foundation.
Current Role at Wendy's
Mercy Ajala serves as a Customer Service Manager at The Wendy's Company, a position she has held since 2019. In this role, she is responsible for overseeing customer service operations, ensuring that customer interactions meet company standards. Her experience in this capacity contributes to the overall efficiency and satisfaction within the restaurant environment.
Previous Work Experience
Before her current role, Mercy Ajala gained valuable experience in various positions. She worked as a Customer Service Representative Intern at TransUnion from 2018 to 2019 for ten months. Additionally, she interned at the Tuskegee NEXT Foundation for one month in 2019 and served as a Young Professional at Genesys Works for two months in 2018. These roles provided her with foundational skills in customer service and professional development.
Educational Background
Mercy Ajala studied at City Colleges of Chicago-Malcolm X College, where she pursued a Pre-Aviation program and earned an Associate of Science degree from 2019 to 2021. Prior to that, she completed her high school education at EPIC Academy, achieving a High School Diploma from 2016 to 2019. Her educational background supports her professional endeavors in customer service and management.
Long-Term Employment at Safety Service Systems Inc.
Mercy Ajala has been employed at Safety Service Systems Inc. (S3, Inc.) as Event Staff since 2018. Over the course of six years, she has contributed to various events, enhancing her skills in customer interaction and service delivery. This role complements her responsibilities at Wendy's and reflects her commitment to customer service.