Michael Davis
About Michael Davis
Michael Davis is a Senior Customer Care Advocate at The Wendy's Company with over 17 years of experience in customer service across various industries. He holds a Bachelor of Arts in Political Science from The Ohio State University and has a diverse professional background including roles in financial services, insurance, and sports officiating.
Current Role at Wendy's
Michael Davis serves as a Senior Customer Care Advocate at The Wendy's Company since 2021. In this role, he is responsible for addressing customer inquiries and ensuring a high level of service. His experience in customer care contributes to the company's commitment to customer satisfaction. He also held the position of Customer Care Advocate at Wendy's from 2020, where he focused on enhancing customer interactions and resolving issues efficiently.
Education and Expertise
Michael Davis studied at The Ohio State University, where he earned a Bachelor of Arts in Political Science and Government from 2004 to 2009. His educational background provides a foundation for his analytical skills and understanding of customer relations. This academic experience complements his extensive career in customer service, which spans over 17 years across various industries.
Professional Background
Michael has a diverse professional background with experience in customer service, financial services, and retail management. He worked at Nationwide Financial as a Financial Services Representative from 2016 to 2018. Prior to that, he served as an Insurance Agent at Aflac in 2010 and as a Customer Claims Analyst II at Chase from 2014 to 2015. His experience also includes an internship at the Parliament of Canada in 2009 and a role as a Regional Merchandiser for four years.
Experience in Sports Officiating
Michael has extensive experience in sports officiating, with 17 years in football and 15 years in ice hockey. He has been involved with Ohio State University Men's Ice Hockey since 2009, serving as an Off-Ice Official, where he performs various duties including goal judging and maintaining statistics. His involvement in sports officiating reflects his commitment to teamwork and fair play.
Management Experience
In his career, Michael managed an Accounts Payable team during Macy's bankruptcy proceedings, demonstrating his capability in financial operations and team leadership. This experience adds to his diverse skill set in managing customer relations and operational processes across different sectors.