Naaz Monga
About Naaz Monga
Naaz Monga is a Customer Service Manager at The Wendy's Company in Ontario, Canada, where she has worked since 2018. She holds a 2-year diploma in Hotel, Motel, and Restaurant Management from Georgian College, which she completed from 2016 to 2018.
Current Role at Wendy's
Naaz Monga serves as the Customer Service Manager at The Wendy's Company, a position held since 2018. In this role, Monga is responsible for overseeing customer service operations, ensuring a high standard of service delivery, and addressing customer inquiries and concerns. Monga's experience in this position spans over six years, contributing to the overall customer experience at Wendy's locations in Ontario, Canada.
Education and Expertise
Naaz Monga studied at Georgian College, where a focus was placed on Hotel, Motel, and Restaurant Management. Monga completed a two-year diploma program from 2016 to 2018. This educational background provides a foundation in hospitality management principles, customer service strategies, and operational efficiency, which are applicable in the current role at Wendy's.
Professional Background
Naaz Monga has built a career in customer service management, with a specific focus on the fast-food industry. Since joining The Wendy's Company in 2018, Monga has gained extensive experience in managing customer interactions and improving service processes. This background supports Monga's ability to lead teams and enhance customer satisfaction.