Neha Chawla
About Neha Chawla
Neha Chawla is a Shift Manager at The Wendy's Company in Oshawa, Ontario, where she has worked since 2020. She focuses on setting performance goals, handling customer complaints, and implementing training programs for staff.
Work at Wendy's
Neha Chawla has been employed at The Wendy's Company as a Shift Manager since 2020. In this role, she has been instrumental in setting performance goals for team members and motivating them to meet these targets. She addresses customer complaints professionally, ensuring customer satisfaction and upholding service standards. Prior to her current position, she served as a Trainee Manager at Wendy's from 2019 to 2020, where she implemented training programs for new employees focused on customer service and safety guidelines.
Previous Experience in Quality Assurance
Before joining The Wendy's Company, Neha Chawla worked as a Quality Assurance Safety Technician at Maple Leaf Foods Inc. from 2018 to 2019. During her five-month tenure in Port Perry, Ontario, she contributed to maintaining safety and quality standards within the organization. This experience provided her with a solid foundation in quality assurance practices.
Education and Expertise
Neha Chawla studied at Durham College, where she completed a Fast-Track program in Chemical Laboratory Technology with a focus on Food and Pharmaceutical Science, earning a Post-Secondary Diploma in 2019. She also attended Seneca College, where she obtained a Graduate Certificate in Project Management with an emphasis on Environmental studies in 2020. Her educational background supports her expertise in both food safety and project management.
Team Leadership and Management Skills
In her role as Shift Manager at Wendy's, Neha Chawla is responsible for delegating responsibilities among staff members to ensure efficient and accurate task completion. Her leadership skills are evident in her ability to motivate team members and implement training programs that enhance their skills in customer service and safety guidelines. This focus on team development contributes to the overall performance of the restaurant.