Robert Crabtree
About Robert Crabtree
Robert Crabtree is an Escalation Technician at The Wendy's Company, specializing in IT Restaurant Support. He has a background in information technology and experience in technical support, having previously worked as a bus driver for Gahanna Jefferson Schools.
Work at Wendy's
Robert Crabtree has been employed at The Wendy's Company since 2018, serving as an Escalation Technician in the IT Restaurant Support division. His role involves addressing both regular and emergency technical issues that arise within the restaurant support framework. He utilizes various communication methods, including phone and internet, to resolve these issues, which often have a moderate degree of complexity. Crabtree also provides leadership to support center agents, acting as a resource for solving intricate technical challenges.
Previous Employment as Bus Driver
Before joining The Wendy's Company, Robert Crabtree worked as a bus driver for Gahanna Jefferson Schools from 2012 to 2018. During his six years in this role, he was responsible for transporting students safely to and from school and ensuring compliance with safety regulations. This experience contributed to his skills in communication and responsibility.
Education and Expertise
Robert Crabtree studied at the University of Phoenix, where he focused on information technology and earned an associate degree from 2011 to 2013. His educational background provides him with a solid foundation in technical skills, which he applies in his current role at Wendy's. Additionally, he attended Licking Heights Local Schools, where he studied foods from 1985 to 1997.
Technical Problem Solving Skills
In his current position, Robert Crabtree conducts significant analysis and information gathering to develop effective resolution approaches for technical issues. His ability to handle complex technical problems is a key aspect of his role, allowing him to support both agents and customers effectively.