Sadam Abdi
About Sadam Abdi
Sadam Abdi is a Technical Support Specialist at The Wendy's Company, where he has worked since 2018. He holds a degree in Aviation/Airway Management and Operations from The Ohio State University and is CompTIA A+ Certified.
Work at Wendy's
Sadam Abdi has been employed at The Wendy's Company since 2018, serving as a Technical Support Specialist. His role involves providing remote troubleshooting for over 6000 Wendy's locations, focusing on point-of-sale (POS) systems, payment systems, and digital menu boards. Abdi's work is critical in ensuring the smooth operation of technology across the restaurant chain, contributing to overall customer service efficiency.
Education and Expertise
Sadam Abdi studied Aviation/Airway Management and Operations at The Ohio State University from 2010 to 2016, completing a six-year program. In addition, he attended Per Scholas, where he studied Information Technology and achieved CompTIA A+ certification in 2017. His educational background provides him with a solid foundation in both aviation management and technical support.
Technical Support Skills
Abdi is known for his proactive communication and strong time management skills, which enhance team efficiency and reliability. He has over five years of experience in creative problem-solving, including mediation and critical thinking, specifically within technical support roles. His expertise includes data management and processes related to restaurant equipment replacement.
Professional Background
With a focus on technical support, Sadam Abdi has developed a career that emphasizes problem-solving and effective communication. His experience spans various technical support roles, where he has honed his skills in troubleshooting and customer service. Abdi's background in aviation and information technology complements his current responsibilities at Wendy's.