Terence Fluellen
About Terence Fluellen
Terence Fluellen is an Escalation Management Technician at The Wendy's Company in Dublin, Ohio, with a background in management and computer information systems. He has over five years of experience in various technical roles, including IT support and network analysis.
Current Role at Wendy's
Terence Fluellen serves as an Escalation Management Technician at The Wendy's Company, a position he has held since 2019. He is based in Dublin, Ohio, and has accumulated five years of experience in this role. His responsibilities likely include addressing technical issues and managing escalations to ensure efficient resolution of problems within the company.
Previous Experience in IT Support
Prior to his current role, Terence worked as an IT Support Technician at The Wendy's Company from 2016 to 2019. In this capacity, he provided technical support and assistance to employees, contributing to the overall functionality of the company's IT systems. His experience in this role laid the groundwork for his current position in escalation management.
Educational Background
Terence Fluellen has a diverse educational background in computer information systems and management. He studied at Columbus State Community College, where he earned an Associate's degree in Project Management and a Bachelor's degree in Computer Information Systems. Additionally, he attended Lorain County Community College and Medina High School, further enhancing his foundational knowledge in technology and management.
Career Progression in Technology
Terence's career in technology began with roles that provided a solid foundation in IT. He worked as a Gcc Noc Network Analyst at Acuative from 2014 to 2015 and as a Corporate Service Desk Analyst at Ascena Retail Group, Inc. from 2015 to 2016. These positions allowed him to develop critical skills in network analysis and customer service within corporate environments.
Early Career in Culinary Services
Before transitioning into the technology sector, Terence worked as a Cook for Compass Group North America in 2013. This role provided him with experience in the culinary field, showcasing his versatility and ability to adapt to different industries early in his career.