William Armstrong
About William Armstrong
William Armstrong serves as the Head of International Operations at The Wendy's Company, a position he has held since 2021. He has extensive experience in the fast-food industry, having previously worked in various leadership roles at McDonald's and Wendy's International.
Current Role at Wendy's
William Armstrong serves as the Head of International Operations at The Wendy's Company, a position he has held since 2021. In this role, he is responsible for setting the operational vision and standards for new market openings outside the United States. He partners with regional teams globally to establish targets and monitor execution, ensuring operational excellence across international markets.
Education and Expertise
William Armstrong holds an MBA in International Business and Finance from the University of Miami Business School, where he studied from 1996 to 1997. He also earned a Bachelor of Science in Finance and International Business from Florida State University, completing his studies from 1989 to 1992. Additionally, he has participated in several executive education programs at Harvard Business School and The Ohio State University Fisher College of Business, focusing on strategic decision-making and leadership management.
Previous Experience at McDonald's
Prior to his current role, William Armstrong held several positions at McDonald's. He served as Vice President and General Manager from 2017 to 2020, overseeing operations in the Greater Boston and Columbus areas. He also worked as Vice President of Operations and Franchising from 2014 to 2016 and as Director of Operations from 2010 to 2014 in the Greater Atlanta area. His extensive experience at McDonald's spans over a decade.
Career at Wendy's International
William Armstrong's career at Wendy's International began in 1997, where he served as Franchise Area Director for Latin America until 2010. During this 13-year tenure, he contributed to the brand's expansion and operational strategies in the Latin American market, leveraging his expertise in international business.
Experience at Yum! Brands
Before joining Wendy's, William Armstrong worked at Yum! Brands as a Training Manager for Central America and the Caribbean from 1992 to 1997. In this role, he focused on developing training programs and operational strategies to enhance performance in the region, contributing to his extensive background in international operations.