Bob Moore
About Bob Moore
Bob Moore is a Team Lead at Western & Southern Financial Group in Cincinnati, Ohio, where he has worked since 2021. He has over 20 years of experience in various industries, including healthcare and finance, and has held management positions at several companies, including Convergys and Gannett.
Work at Western & Southern Financial Group
Bob Moore has been employed at Western & Southern Financial Group as a Team Lead since 2021. His role involves overseeing team operations and ensuring that business objectives are met. The organization is based in Cincinnati, Ohio, where Moore contributes to the company's mission of providing financial services and products.
Previous Experience at Convergys
Prior to his current position, Bob Moore worked at Convergys as the Manager of Sales Operations from 2011 to 2012. His tenure lasted one year and took place in Erlanger, Kentucky. In this role, he was responsible for managing sales operations, focusing on enhancing sales performance and operational efficiency.
Career at Gannett | USA TODAY NETWORK
Bob Moore served as the Manager of Inside Sales for the West Group at Gannett | USA TODAY NETWORK from 2017 to 2018. His responsibilities included leading the inside sales team and driving sales initiatives in Downtown Cincinnati. This position allowed him to leverage his sales expertise in a prominent media organization.
Educational Background
Bob Moore studied at Thomas More University, where he earned a degree in Business Administration from 1984 to 1986. He furthered his education at Northern Kentucky University, obtaining a Bachelor's Degree in Business Leadership and Organization with a minor in Business and Psychology from 2012 to 2015. Additionally, he completed general studies at Covington Catholic High School from 1980 to 1984.
Expertise in Customer Service and Operations
Bob Moore has over 20 years of experience in various industries, including healthcare, financial services, and sales. He specializes in managing healthcare call center operations, emphasizing customer service excellence. His background includes meeting Service Level Agreements and Key Performance Indicators, showcasing his ability to drive business goals and enhance customer satisfaction.