Carlos Orengo
About Carlos Orengo
Carlos Orengo is a Senior Case Analyst with extensive experience in customer service and operations management. He has held various positions in companies such as Citi, Western & Southern Financial Group, and MasTec Advanced Technologies, and he holds a Bachelor of Business Administration in Marketing from the Universidad de Puerto Rico.
Current Role at Western & Southern Financial Group
Carlos Orengo serves as a Senior Case Analyst at Western & Southern Financial Group. He has been in this position since 2019, contributing to the organization for five years. His role involves analyzing cases and providing solutions to enhance operational efficiency and customer satisfaction.
Previous Experience at Western & Southern Financial Group
Prior to his current role, Carlos worked at Western & Southern Financial Group as a Service Consultant from 2018 to 2019. During this one-year tenure, he focused on delivering customer service and support, ensuring clients received the necessary assistance with their financial needs.
Professional Background and Roles
Carlos Orengo has a diverse professional background. He has worked at various organizations, including MasTec Advanced Technologies as a Senior Operations Manager since 2015. He also held positions at Citi as a Service and Sales Representative, the Internal Revenue Service as a Customer Service Representative, and Aon Hewitt as a Benefits Specialist.
Education and Qualifications
Carlos Orengo earned a Bachelor of Business Administration (BBA) in Marketing from the Universidad de Puerto Rico, completing his studies from 2007 to 2012. He also holds a High School Diploma and a Visual Arts Diploma from Central High of Visual Arts, where he studied from 2001 to 2007.
Early Career Experience
Carlos began his career at Pacific Sunwear, where he worked as a Senior Sales Associate from 2005 to 2009. This four-year experience in retail sales provided him with foundational skills in customer service and sales techniques, which he later applied in his subsequent roles.