Jana Laseke , Ms Ed
About Jana Laseke , Ms Ed
Jana Laseke is an Operational Excellence Specialist with extensive experience in customer service and training within the financial and insurance sectors. She holds a Master's degree in Learning Design and Technology and has earned multiple designations in communication and the insurance industry.
Current Role as Operational Excellence Specialist
Jana Laseke currently serves as an Operational Excellence Specialist at Western & Southern Financial Group. She has held this position since 2021, contributing to process improvements and operational efficiency within the organization. Her role involves analyzing workflows and implementing strategies to enhance performance across various business units.
Experience at Western & Southern Financial Group
Jana Laseke has extensive experience at Western & Southern Financial Group, having worked in multiple roles since 2004. She served as a Claim Processor, Claim Analyst, Benefits Analyst, and Training Consultant before her current position. Her tenure at the company spans over 15 years, during which she expanded the Training Consultant role to include consulting on insurance operations.
Previous Employment History
Before joining Western & Southern Financial Group, Jana worked at National City Bank as a Client Service Specialist II for nearly a year. She also held positions at Anthem, Inc. as a Customer Service Representative III and at Unum as an Associate Customer Care Specialist. Her diverse background in customer service roles has equipped her with valuable skills in client relations.
Education and Academic Qualifications
Jana Laseke earned a Bachelor’s Degree in Art with a Concentration in Art History from the University of Southern Maine. She furthered her education by obtaining a Master's of Science in Education with a focus on Learning Design and Technology from Purdue University. This academic background supports her expertise in training and operational excellence.
Toastmasters Involvement and Communication Skills
Jana is an active member of Toastmasters International, where she serves as Vice President of Membership for the corporate club, Toast of Broadway. She has achieved Competent Communicator and Advanced Communicator Bronze designations. Currently, she is working on the Presentation Mastery and Dynamic Leadership paths, having earned multiple designations in these areas.