Joe Lynch
About Joe Lynch
Joe Lynch serves as the Vice President at Western & Southern Financial Group, a position he has held since 2016. He has extensive experience in the insurance industry, having previously held various roles at USAA and Western & Southern Financial Group, including Director and Assistant Vice President.
Current Role at Western & Southern Financial Group
Joe Lynch serves as Vice President at Western & Southern Financial Group, a position he has held since 2016. In this role, he is responsible for overseeing various aspects of the company's operations. He has been instrumental in initiating the redesign of sales, service, and support processes, enhancing the overall efficiency of the organization. Additionally, he personally handles all complaint calls and letters directed to the CEO, Board of Directors, and President, ensuring that customer concerns are addressed at the highest level.
Previous Experience at Western & Southern Financial Group
Before his current role, Joe Lynch held several positions at Western & Southern Financial Group. He served as Assistant Vice President from 2003 to 2016, contributing to the company's growth and operational strategies for 13 years. Prior to that, he was the Director from 2002 to 2003, where he focused on strategic initiatives. His extensive experience within the organization has provided him with a deep understanding of its operations and culture.
Career at USAA
Joe Lynch worked at USAA in various capacities from 1997 to 2002. He started as Sales Manager for Life and Health from 1997 to 1999, where he managed sales operations. He then transitioned to Director of New Member Relations for one year in 1999, focusing on member engagement. Finally, he served as Director of Life Regional Sales from 2000 to 2002, leading sales efforts in the region. His tenure at USAA equipped him with valuable skills in sales management and customer relations.
Education and Academic Background
Joe Lynch studied at Texas A&M University, where he earned a Bachelor of Business Administration (BBA) with a focus on Marketing. He completed his degree in 1991. This educational background has provided him with a solid foundation in business principles and marketing strategies, which he has applied throughout his career in the financial services industry.
Initiatives and Contributions
Throughout his career, Joe Lynch has initiated several key projects aimed at improving operational efficiency. At Western & Southern Financial Group, he enhanced the cross-selling program within the Service Team and home office-based retention efforts to improve persistency. He also started a subsidiary that performs contact center and fulfillment activities as an outsourcer for other insurance companies, demonstrating his commitment to innovation and service excellence.