Kelly Lutmer
About Kelly Lutmer
Kelly Lutmer is a Customer Service Manager at Western & Southern Financial Group in Cincinnati, Ohio, with over a decade of experience in various roles within the company. She holds an MBA from Northern Kentucky University and has a strong background in team development, time management, and process improvement in the financial services sector.
Work at Western & Southern Financial Group
Kelly Lutmer has been employed at Western & Southern Financial Group since 2008, holding various positions over the years. She currently serves as the Customer Service Manager, a role she has occupied since 2018. Prior to this, she worked as the Customer Service Assistant Manager from 2013 to 2018. Lutmer's earlier roles included Customer Service Representative and Sales Operations Support, showcasing her extensive experience within the company.
Education and Expertise
Kelly Lutmer earned her Master of Business Administration (MBA) from Northern Kentucky University, completing her studies from 2020 to 2022. She also holds a Bachelor's degree in Business Administration and Management from American InterContinental University, which she obtained from 2009 to 2012. Lutmer possesses strong skills in team development and time management, along with expertise in process improvement within the financial services sector.
Background
Lutmer has a demonstrated history of working in the insurance sector as part of the financial services industry. Her career at Western & Southern Financial Group began in 2008, and she has accumulated over a decade of experience in various customer service and operational roles. This background has contributed to her understanding of the industry's dynamics and customer needs.
Achievements
Throughout her career at Western & Southern Financial Group, Kelly Lutmer has developed a reputation for her contributions to customer service and operational efficiency. Her progression from Sales Representative to Customer Service Manager reflects her commitment to professional growth and her ability to adapt to the evolving needs of the organization.