Kelly Lutmer, MBA
About Kelly Lutmer, MBA
Kelly Lutmer, MBA, is a Customer Service Manager at Western & Southern Financial Group, where she has worked since 2018. With a background in various customer service roles and a strong focus on process improvements and team development, she holds an MBA from Northern Kentucky University.
Current Role as Customer Service Manager
Kelly Lutmer currently serves as the Customer Service Manager at Western & Southern Financial Group, a position she has held since 2018. In this role, she oversees customer service operations in Cincinnati, Ohio, focusing on enhancing efficiency and customer satisfaction. Her responsibilities include managing a team, implementing process improvements, and ensuring that departmental goals are met consistently.
Career Progression at Western & Southern Financial Group
Kelly Lutmer has a comprehensive career history at Western & Southern Financial Group, starting as a Customer Service Representative in 2008. She transitioned to various roles, including Sales Representative and Sales Operations Support, before becoming the Customer Service Assistant Manager from 2013 to 2018. Her diverse experience within the company has contributed to her current managerial position.
Education and Expertise
Kelly Lutmer holds a Master of Business Administration (MBA) from Northern Kentucky University, where she studied Business Administration and Management from 2020 to 2022. She also earned a Bachelor's degree in Business Administration and Management from American InterContinental University between 2009 and 2012. Her educational background supports her expertise in customer service operations and management.
Process Improvements and Team Development Initiatives
In her current role, Kelly Lutmer has implemented several process improvements within the customer service department, which have enhanced operational efficiency and customer satisfaction. Additionally, she developed a team development program aimed at improving employee retention and engagement, reflecting her commitment to fostering a productive work environment.
Specialization in Customer Service Operations
Kelly Lutmer specializes in integrating insurance and sales strategies to optimize customer service operations. Her approach combines her extensive experience in customer service with her educational background, allowing her to effectively address customer needs and improve overall service delivery.