Kelsey Coburn
About Kelsey Coburn
Kelsey Coburn serves as the Manager of Content and Design at Western & Southern Financial Group, where she has worked since 2011. She focuses on project management, team collaboration, and enhancing productivity through refined processes.
Work at Western & Southern Financial Group
Kelsey Coburn has served as the Manager of Content and Design at Western & Southern Financial Group since 2011. In this role, she acts as the primary point of contact for client project submissions, ensuring the efficient use of project management tools. Coburn is responsible for resource planning and task delegation, aligning designer strengths and interests with project needs. She has implemented a value-add approach to enhance team productivity by refining workflow processes and job aids. Her leadership fosters an inclusive and proactive work environment that encourages collaboration and open communication among team members.
Previous Experience at WellPoint
Before joining Western & Southern Financial Group, Kelsey Coburn worked at WellPoint as a Design Co-op from 2009 for a duration of 11 months. In this position, she gained valuable experience in design and project management, which contributed to her professional development. Her time at WellPoint provided her with insights into client and stakeholder relationships, which she later strengthened through standardized project submission processes in her current role.
Education and Expertise
Kelsey Coburn studied at the University of Cincinnati, where she earned a Bachelor of Science degree in Graphic Design. Her academic journey spanned from 2006 to 2011, during which she developed a strong foundation in design principles and practices. This educational background supports her expertise in content management and design, enabling her to effectively lead projects and teams in her current role.
Client Relationship Management
In her role at Western & Southern Financial Group, Kelsey Coburn has strengthened client and stakeholder relationships by standardizing project submission processes. She incorporates voice of customer feedback to ensure that client needs are met and addressed effectively. This focus on client satisfaction enhances collaboration and trust between the organization and its clients.