Michael Barone
About Michael Barone
Michael Barone serves as the Manager of Customer Service at Western & Southern Financial Group, where he oversees a team of over 50 individuals. He has a strong background in management and process improvement, holding Lean and Six Sigma Green Belt certifications.
Work at Western & Southern Financial Group
Michael Barone has been serving as the Manager of Customer Service at Western & Southern Financial Group since 2017. In this role, he manages a large team of over 40 customer service representatives, along with 5 team leads and 5 assistant managers. His responsibilities include recruiting, hiring, training, and mentoring staff, emphasizing his commitment to talent development and effective team building. Prior to his current position, he held various roles within the company, including Business Analyst, Assistant Manager, and Manager of Sales Operations Support, showcasing a diverse career trajectory within the organization.
Education and Expertise
Michael Barone studied at Indiana Wesleyan University, where he earned a Master of Science degree in Management from 2011 to 2013. He also holds a Bachelor of Science degree in Business Information Systems, which he completed from 2006 to 2008 at the same institution. His educational background complements his professional experience, particularly in leadership and operational efficiency. He holds Lean and Six Sigma Green Belt certifications, which further indicate his expertise in process improvement and operational efficiency.
Background
Michael Barone has a comprehensive background in customer service and operational management. He began his career at Western & Southern Financial Group in 2010 as a Business Analyst and progressed through various roles, including Assistant Manager and Manager of Sales Operations Support, before becoming the Manager of Customer Service. His experience spans over a decade in the financial services industry, primarily based in Cincinnati, Ohio.
Achievements
Throughout his career at Western & Southern Financial Group, Michael Barone has demonstrated strong leadership and team management skills. His role as Manager of Customer Service involves overseeing a substantial team and ensuring high standards of customer service. His certifications in Lean and Six Sigma reflect his commitment to improving processes and operational efficiency within the organization.