Michael (Mike) Jackson
About Michael (Mike) Jackson
Michael (Mike) Jackson is a Technical Services Analyst at Western & Southern Financial Group, where he has worked since 2017. He possesses a diverse skill set in software, project management, and digital media, supported by multiple certifications and extensive experience in the education and technology sectors.
Work at Western & Southern Financial Group
Michael Jackson has been employed at Western & Southern Financial Group since 2017, serving as a Technical Services Analyst. In this role, he applies his extensive knowledge of software systems and technical support to enhance operational efficiency. His responsibilities include utilizing various software tools for technical documentation and support, which contributes to the overall effectiveness of the organization.
Education and Expertise
Michael Jackson studied at several institutions, achieving a Bachelor of Science in Business Administration with a focus on Information Systems from Xavier University - Williams College of Business. He also completed an Associate degree in Electronic Data Processing at Sinclair Community College. Additionally, he obtained a PMP Certification from New Horizons Learning Center in 2015, further solidifying his expertise in project management.
Background in Technology and Media
Michael Jackson has a substantial background in technology and media, having worked at Thomson Learning as a Technology Media Editor and later as a Senior Quality Assurance Specialist. His career continued at Cengage Learning, where he served as a Senior Media Project Manager for ten years. This diverse experience has equipped him with skills in digital media and content development, alongside project management.
Software Skills and Technical Proficiencies
Michael Jackson possesses a diverse range of software skills, including proficiency in both Windows and Macintosh operating systems. He is experienced with various Learning Management Systems (LMS) such as Angel LMS, BlackBoard LMS, and MoodleRooms LMS. His technical capabilities extend to creating and managing technical documents using tools like Microsoft Visio and Adobe Acrobat 8.
Certifications and Methodologies
Michael Jackson holds a Lean Six Sigma White Belt certification, which indicates his foundational understanding of Lean Six Sigma principles. His expertise in software testing and project management is complemented by this certification, enhancing his overall skill set in both areas.