Monica Engel
About Monica Engel
Monica Engel is a Voice Communications Administrator with over two decades of experience in operations and project management, primarily in the financial and retail sectors. She has a strong background in telecom technology, technical writing, and team leadership, and has worked at Western & Southern Financial Group since 2009.
Work at Western & Southern Financial Group
Monica Engel has been serving as a Voice Communications Administrator at Western & Southern Financial Group since 2009. In this role, she is responsible for managing voice communication systems and ensuring effective communication within the organization. Her expertise in telecom technology and project management contributes to the efficiency of voice communications. Engel's responsibilities include overseeing the administration of voice systems and providing support for various communication technologies.
Education and Expertise
Monica Engel studied at Miami University, where she achieved an Associate degree in Applied Science - Computer Technology from 1983 to 1985. Prior to that, she completed a program in Applied Science - Mainframe Programming from 1982 to 1984. Her educational background provides a solid foundation for her technical skills, which include strong technical writing abilities and proficiency in Microsoft Office. Engel has developed expertise in various communication technologies, including AVAYA PBX administration and Cisco Communications Manager.
Background
Before joining Western & Southern Financial Group, Monica Engel worked at Fidelity Investments as a Project Manager and Voice Administrator from 1995 to 2009. During her 14 years at Fidelity, she gained significant experience in operations and project management, particularly in the financial sector. Engel has over two decades of experience in the industry, focusing on networking, process planning, and problem resolution, which has enhanced her capabilities in managing voice communications.
Achievements
Monica Engel has demonstrated leadership in team settings and voice communications support throughout her career. She specializes in project management of telecom technology in building projects, showcasing her ability to oversee complex initiatives. Engel is experienced in Genesys Contact Center (I3) administration and possesses skills in VOIP technologies and MPLS technology administration. Her extensive experience in operations and project management positions her as a knowledgeable professional in her field.