Nelson Menendez
About Nelson Menendez
Nelson Menendez serves as the Assistant Vice President of the Service Management Office at Western & Southern Financial Group, where he has worked since 2021. He has a background in IT operations management and organizational development, with previous roles including Director of IT Service Management and Systems Manager at the same company, as well as positions at POSSIBLE and Badillo Nazca Saatchi & Saatchi.
Work at Western & Southern Financial Group
Nelson Menendez currently holds the position of Assistant Vice President in the Service Management Office at Western & Southern Financial Group. He has been in this role since 2021, contributing to the organization's IT operations and service management strategies. Prior to this, he served as Director of IT Service Management and End User Computing from 2014 to 2021, and as Systems Manager for a brief period in 2013. His tenure at the company spans nearly a decade, during which he has played a significant role in enhancing IT service delivery and operational efficiency.
Education and Expertise
Nelson Menendez has a strong educational background in Computer Science and Mathematics. He studied at St. Joseph's College in Indiana and also attended Inter-American University, where he earned a Bachelor of Science (BS) degree. His expertise encompasses IT operations management and organizational development, with a focus on policy and procedure development and risk management. He employs innovative market solutions to address organizational challenges.
Background in Technology Leadership
Before his current role, Nelson Menendez held various leadership positions in the technology sector. He worked at POSSIBLE as Director of Technology Solutions from 2010 to 2013, where he oversaw technology initiatives. His earlier experience includes serving as IT Director and Digital Director at Badillo Nazca Saatchi & Saatchi from 2002 to 2010. These roles provided him with a solid foundation in managing technology solutions and driving digital transformation.
Professional Skills and Focus Areas
Nelson Menendez is proficient in developing policies and procedures that enhance organizational effectiveness. He focuses on risk management and aims to fuel greater partner loyalty while reducing channel conflicts. His superior management skills contribute to the successful implementation of IT strategies and the overall improvement of service delivery within the organizations he has worked for.