Susan Hoffman
About Susan Hoffman
Susan Hoffman serves as the Systems Manager and Operational Excellence Lead in IT at Western & Southern Financial Group, where she focuses on process improvement and efficiency. With extensive experience in enterprise content management and a commitment to education, she has held various leadership roles in the IT sector.
Current Role at Western & Southern Financial Group
Susan Hoffman serves as the Systems Manager & Operational Excellence Lead in the IT department at Western & Southern Financial Group. She has held this position since 2019, contributing to the organization for five years. In her role, she leads initiatives aimed at enhancing operational excellence, focusing on process improvement and efficiency within the IT framework.
Previous Experience at Western & Southern Life
Prior to her current position, Susan worked at Western & Southern Life as the Manager of Enterprise Content Management from 2016 to 2019. During her three years in this role, she developed a strong foundation in enterprise content management, overseeing various projects that enhanced the organization's content handling processes.
Educational Background and Certifications
Susan Hoffman has a robust educational background. She studied at Purdue University, where she achieved Lean Principles Certification in 2020. Additionally, she earned a Master of Science in Organizational Leadership (MSOL) from Mount St. Joseph University, completing her studies from 2009 to 2012. She also holds a Bachelor of Business Administration (BBA) in Information Systems from the University of Cincinnati's Carl H. Lindner College of Business, which she completed from 1988 to 1992.
Teaching Experience at Cincinnati Christian University
From 2016 to 2019, Susan served as an Adjunct Instructor at Cincinnati Christian University. This role reflects her commitment to education and knowledge sharing in the field of IT, allowing her to impart her expertise to students while staying engaged with academic developments.
Career Progression at Great American Insurance
Susan's career includes significant roles at Great American Insurance, where she held various positions as Div Assistant Vice President. Her roles included Enterprise Content Management, Workspace Solution Services, and Enterprise Collaboration from 2010 to 2016. This experience contributed to her strong background in IT management and enterprise content strategies.