Terri Preston
About Terri Preston
Terri Preston is a Junior Technical Analyst at Western & Southern Financial Group, specializing in ServiceNow ITSM and CMDB processes. With over four decades of experience in IT, she has contributed significantly to the implementation of various ServiceNow modules since joining the company in 2016.
Work at Western & Southern Financial Group
Terri Preston has been employed at Western & Southern Financial Group since 2012. She currently holds the position of Junior Technical Analyst, specializing as a ServiceNow ITSM Analyst and CMDB Process Owner. In this role, she has contributed to the implementation of various ServiceNow modules, including Incident/Problem Management, Service Catalog, Portal, CMDB, Asset, and Change Management. Her tenure at the company spans over a decade, reflecting her commitment and expertise in IT service management.
Previous Employment Experience
Prior to her current role, Terri Preston worked at RealPage, Inc. as an Enterprise Engineer from 2010 to 2012 and as a Systems Analyst from 2009 to 2012. She also has extensive experience at Gannett, where she served as a Network Administrator for 28 years, from 1980 to 2008. This diverse background in IT roles has contributed to her comprehensive understanding of technical processes and systems.
Education and Expertise
Terri Preston's educational background includes a Certificate in Data Processing from Mt. Healthy High School, which she completed in 1980. Additionally, she earned an Associate's Degree in Technical Communication from Cincinnati State Technical and Community College, studying from 1987 to 1992. Her formal education, combined with over four decades of experience in the IT industry, underscores her technical knowledge and adaptability in various roles.
Long-standing Career in IT
With a career spanning over four decades, Terri Preston has developed deep industry knowledge and adaptability within the IT sector. Her extensive experience includes various roles that have equipped her with a broad skill set in IT service management and technical analysis. This long-standing career reflects her ability to navigate the evolving landscape of technology and contribute effectively to her organizations.