Todd Lee
About Todd Lee
Todd Lee is the Vice President of Marketing & Digital at Western & Southern Financial Group, where he has worked since 2016. He has extensive experience in marketing, customer experience, and operational efficiency, with previous roles at MassMutual Financial Group and CIGNA Healthcare.
Work at Western & Southern Financial Group
Todd Lee has served as Vice President of Marketing & Digital at Western & Southern Financial Group since 2016. In this role, he focuses on enhancing the company's marketing strategies and digital initiatives. His responsibilities include overseeing marketing operations and implementing digital solutions to improve customer engagement and service delivery.
Previous Experience at MassMutual Financial Group
Before joining Western & Southern Financial Group, Todd Lee worked at MassMutual Financial Group in various leadership roles. He served as Vice President of Strategy Execution from 2009 to 2011, and later as Vice President of Customer Experience from 2011 to 2015. His tenure at MassMutual involved driving strategic initiatives and improving customer interactions.
Background in Healthcare at CIGNA
Todd Lee has extensive experience in the healthcare sector, having worked at CIGNA for several years. He held the position of Senior Vice President of Customer Service from 2004 to 2007 and served in various other roles, including Vice President of Service Infrastructure and Vice President of Process & Technology. His work focused on enhancing service delivery and operational efficiency.
Education and Expertise
Todd Lee earned a Bachelor of Science degree in Computer Science with High Honors from Franklin Pierce University. His academic background supports his expertise in mobile enablement and journey mapping, which are essential for improving customer experiences in digital platforms. He employs design thinking and lean management principles in his work.
Career Development and Skills
Throughout his career, Todd Lee has developed a strong skill set in program governance and change management. He has a proven track record in overseeing strategic initiatives and ensuring effective implementation. His focus on the voice of the customer and quality has contributed to optimizing service turnaround and enhancing overall customer experience.