Tom Jackson
About Tom Jackson
Tom Jackson is a Systems Manager specializing in Telephony Platforms at Western & Southern Financial Group, where he has worked since 2023. He has extensive experience in technology management, having held various roles at The Avon Company and Luxottica, and he focuses on fostering team growth and enhancing customer experiences through technology.
Work at Western & Southern Financial Group
Tom Jackson serves as the Systems Manager for Telephony Platforms at Western & Southern Financial Group. He has been in this role since 2023, contributing to the implementation and support of omni-channel cloud platforms. His work focuses on enhancing the customer experience within the Care Center environments. Jackson operates on-site in Cincinnati, Ohio, where he applies his extensive experience in technology management to drive improvements in service delivery.
Previous Experience at The Avon Company
Before joining Western & Southern Financial Group, Tom Jackson worked at The Avon Company as the Director of Technology North America from 2018 to 2023. In this role, he managed technology initiatives across the North American region. His tenure at Avon also included positions such as IT Senior Manager for Customer Care Transformation and IT Senior Manager for Global Network, Collaborative Services and Project Management, showcasing his long-standing commitment to technology and customer service.
Education and Expertise
Tom Jackson holds a Bachelor of Science in Information Technology from the University of Phoenix, which he completed between 2006 and 2008. He also studied Business at Xavier University from 2000 to 2002. Additionally, he achieved an Associate of Applied Business from the University of Phoenix in 2006. His educational background supports his expertise in managing technology solutions and driving business growth.
Background in Telecommunications and IT Management
Tom Jackson has a diverse background in telecommunications and IT management, beginning his career as a Telecommunications Specialist at GE Capital from 1991 to 1997. He has held various senior management roles, including Senior Manager of Customer Care Technology at Luxottica and IT Director of Global Shared Services at the same company. His experience spans over three decades, emphasizing his capabilities in technology leadership and customer care.
Focus on Team Growth and Industry Trends
In his professional roles, Tom Jackson emphasizes creating a safe environment for team growth by removing obstacles and fostering strong relationships between technology and business. He stays updated with industry trends to maintain a competitive edge, ensuring that his teams are well-equipped to drive growth in both technology and business sectors.