Bonnie Surma
About Bonnie Surma
Bonnie Surma is a Customer Success Manager at WeVideo, where she has worked since 2022 in Lake Forest, California. She has a diverse background in project coordination, instructional design, and software support, with previous roles at ValleyStar Credit Union and Insight Global.
Work at WeVideo
Bonnie Surma has served as a Customer Success Manager at WeVideo since 2022. In this role, she is responsible for ensuring customer satisfaction and facilitating the successful use of WeVideo's video editing platform. Her position is based in Lake Forest, California, where she has contributed to enhancing customer experiences and driving product adoption.
Previous Experience in Customer Success and Marketing
Before joining WeVideo, Bonnie worked at ValleyStar Credit Union as a Marketing Coordinator and Project Coordinator from 2020 to 2022. In this role, she focused on marketing initiatives and project management. Prior to that, she was employed at Insight Global as a Technical Instructional Designer and Internal Software Trainer at the United Network of Organ Sharing (UNOS) from 2018 to 2020, where she developed training materials and facilitated learning.
Career Background in Technology and Support
Bonnie's career includes various roles in technology and support. She worked as a Software Analyst and Documentation Specialist at MoneyGuidePro® (PIEtech, Inc.) from 2016 to 2017. Additionally, she served as a Partner Manager at Mindsharp from 2013 to 2014 and as a Sponsor Manager at NothingButSharePoint.com from 2011 to 2013. Her early career included positions at CarMax as a Media Specialist and at the International Mission Board in various analytical and training roles.
Education and Academic Background
Bonnie Surma holds a Bachelor of Arts (B.A.) degree in English from Bluefield College. She also studied at Virginia Commonwealth University, where she focused on Communication Arts and Design, Art Education, and English Education. Her educational background has equipped her with strong communication and analytical skills relevant to her career.