Joel Ramirez
About Joel Ramirez
Joel Ramirez is a Senior Customer Success Manager at WeVideo, where he monitors product usage metrics and collects user feedback to enhance customer success. He holds a Master's degree in International Marketing from Hult International Business School and has over a decade of experience in customer success and marketing roles.
Work at WeVideo
Joel Ramirez serves as a Senior Customer Success Manager at WeVideo, a position he has held since 2018. In this role, he monitors key product usage metrics and account health to ensure customer success. He is responsible for collecting user feedback to inform product development and has developed strategic plans aimed at reducing churn and improving product adoption. Additionally, he leads cross-functional collaborations with Sales, Product, Marketing, and Engineering teams to address strategic implementations. Prior to this role, he worked at WeVideo as an Edu. Sales and Customer Success Manager from 2016 to 2017.
Education and Expertise
Joel Ramirez earned a Master's degree in International Marketing from Hult International Business School, where he studied from 2014 to 2015. He also holds a Bachelor of Arts (B.A.) in Sociology and Applied Psychology from the University of California, Santa Barbara, completed between 2007 and 2011. His educational background provides him with a solid foundation in marketing and customer relations, which he applies in his current role at WeVideo.
Background
Before joining WeVideo, Joel Ramirez held several positions that contributed to his expertise in customer success and marketing. He worked at Kinship Center for Children as a Program Assistant and later as a Family Support Counselor and Playgroup Coordinator from 2012 to 2014. He also served as a Guest Services Representative and Marketing Coordinator at Macerich from 2011 to 2012. Additionally, he worked as a Marketing and Admissions Manager at the University of East-West Medicine for six months in 2015 to 2016.
Achievements
In his role at WeVideo, Joel Ramirez has successfully developed strategic plans to reduce churn and enhance product adoption. He is also responsible for hiring, training, and managing Customer Success representatives, ensuring that the team is equipped to meet customer needs effectively. His contributions to cross-functional collaborations have helped streamline processes and improve overall customer satisfaction.