Mary D.
About Mary D.
Mary D. is a Customer Success Manager at Aura, where she assists new customers in launching services and manages key telecommunications companies in the Asia Pacific region. She has a diverse background in customer success and quality assurance, with previous roles at companies like Zendesk, Zoom, and Yell Adworks Ltd.
Current Role at Whalebone
Mary D. serves as a Customer Success Manager at Whalebone, a position she has held since 2023. In this role, she assists new customers in launching Aura's services in their respective markets. She manages key telecommunications companies in the Asia Pacific region, ensuring that clients receive optimal results through her expertise in go-to-market best practices and business case calculations.
Previous Experience in Customer Success
Mary D. has extensive experience in customer success roles. She worked at Zendesk from 2015 to 2023, holding various positions including Customer Advocate, Scaled Customer Success Manager, and Senior Scaled Customer Success Manager. Her responsibilities included managing customer relationships and providing support to ensure client satisfaction. Prior to her tenure at Zendesk, she was a Customer Success Manager at Zoom for nine months in 2020.
Quality Assurance Background
Mary D. has a background in quality assurance, having worked as a Quality Assurance Specialist at Yell Adworks Ltd and MicroSourcing. At Yell Adworks Ltd, she was employed for one year from 2010 to 2011, and at MicroSourcing, she worked for seven months in 2010. This experience has contributed to her attention to detail and her ability to enhance customer service processes.
Educational Qualifications
Mary D. holds a Bachelor of Arts in Communication Arts, graduating cum laude from the University of the Philippines Los Baños in 2007. She furthered her education by obtaining a Master of Technology Management from the University of the Philippines Diliman, completing her studies in 2021. Her educational background supports her roles in customer success and communication.
Early Career and Internships
Mary D. began her career as an Intern for Hero TV at ABS-CBN Corporation in 2007. She also worked as a Customer Service Representative at Aegis PeopleSupport from 2008 to 2009. These early experiences laid the foundation for her career in customer service and management.