Roman Sedivy
About Roman Sedivy
Roman Sedivy is the Head of Customer Success at Whalebone, where he has worked since 2023. Previously, he held various roles at ROI Hunter, including VP of Customer Success, and has a strong background in customer success management and project management.
Work at Whalebone
Roman Sedivy has been serving as the Head of Customer Success at Whalebone since 2023. In this role, he focuses on enhancing customer relationships and ensuring the successful implementation of customer success strategies. His leadership aims to align customer needs with the company's goals, fostering a collaborative environment that supports customer satisfaction and retention.
Previous Experience at ROI Hunter
Prior to joining Whalebone, Roman Sedivy held various positions at ROI Hunter from 2014 to 2023. He started as a Customer Success Manager and progressed to roles including Customer Success Lead and Vice President of Customer Success. During his tenure, he successfully doubled the Annual Recurring Revenue (ARR) per head and achieved a Net Promoter Score (NPS) of 77, reflecting high customer satisfaction.
Education and Expertise
Roman Sedivy earned a Master's degree in Risk Management from the Institute of Forensic Engineering at Brno University of Technology, studying from 2012 to 2014. He also holds a Bachelor's degree in Managerial Informatics from the Faculty of Business and Management at the same university, completed from 2009 to 2012. His educational background provides a strong foundation for his expertise in customer success and project management.
Background in Project Management
Roman Sedivy began his career as an Operator at CGI, where he worked from 2009 to 2013. He then transitioned to a Project Manager role at Business Factory s.r.o. for five months in 2014. This early experience in project management contributed to his skills in leading teams and managing customer success initiatives effectively.
Achievements in Customer Success
Throughout his career, Roman Sedivy has implemented strategic shifts that focus on solving customer challenges, which led to a significant reduction in Monthly Recurring Revenue (MRR) Churn by 50% year-over-year. He has also led transformations that improved collaboration across departments, contributing to overall business success and enhancing customer engagement.